Earl Rusnak 70% of Property Managers Say Communication Is Their Biggest Problem — Here's the Data Property management runs on the phone more than almost any other small business category, and it fails on the phone more often too. Industry research consistently identifies communication not leasing,... Industry Research Missed Calls Property Management Jul 6, 2026
Earl Rusnak The Real Cost of Missed Calls — and What an AI Receptionist Actually Fixes Most business owners can tell you their revenue, their marketing spend, and their close rate. Almost none of them can tell you how many calls their business missed last month. That blind spot is expen... AI Receptionist Industry Research Missed Calls Small Business Phone Jul 6, 2026
Earl Rusnak From Landlines to VoIP: How Business Phones Actually Got Here Look at the phone on your desk. If it is plastic, has a coil cord, and traces back to a punch-down block in a wiring closet, you are running a 1980s system. There is nothing wrong with it. It works. B... Industry Research VoIP Insights Mar 8, 2024
Earl Rusnak Mobile-First Business Phones: What the Cavell Data Says A Cavell Group survey of over 800 US IT and business decision-makers found that 99% are planning to move away from desk-phone-only setups toward mobile or hybrid mobile-first deployments. The story un... Industry Research Pro Mobile Jan 22, 2024
Earl Rusnak Telecom Regulation: What Buyers Should Actually Care About Most articles about telecom regulation are written for policy people. This one is written for the person paying the phone bill. The rules that affect your business aren't the abstract ones — they're t... Industry Research VoIP Insights Aug 1, 2023
