Earl Rusnak Dual-WAN and Multi-WAN Routers for VoIP: When You Need One Most VoIP problems we troubleshoot aren't VoIP problems — they're internet problems. A flaky cable line, a noisy upstream, an ISP doing maintenance at 2 AM. If your business runs on phones, a single i... Small Business Phone Feb 22, 2024 VoIP International Blog Posts
Earl Rusnak Hurricane-Proof Phones: Disaster Recovery for Florida Businesses We are headquartered in Ocoee. We have run customer phone systems through Irma, Ian, Idalia, Milton, and a handful of smaller storms. Hurricane disaster recovery for a Central Florida business phone s... Small Business Phone Feb 5, 2024 VoIP International Blog Posts
Earl Rusnak International Phone Numbers: When Your Business Actually Needs One Anyone selling you on international phone numbers will tell you they unlock global markets. That is half true. An international number is a useful prop when foreign prospects look at your contact page... Small Business Phone Jan 17, 2024 VoIP International Blog Posts
Earl Rusnak VoIP International vs. Traditional Phone Systems: The Honest Comparison If you are still running a traditional phone system, you are not behind because the technology stopped working. You are behind because the math stopped working. Copper lines and on-premise PBXes cost ... Small Business Phone VoIP Insights Sep 29, 2023 VoIP International Blog Posts
Earl Rusnak Music on Hold That Doesn't Annoy Your Callers (or Get You Sued) Hold music is one of those things nobody thinks about until a caller complains. Three problems show up over and over: it's tinny, it's the same eight bars on loop, or somebody grabbed a Spotify track ... Small Business Phone Sep 27, 2023 VoIP International Blog Posts
Earl Rusnak How VoIP International Saves Your Business Money: The Real Math Every VoIP provider on the internet promises to save you money. Most of them are vague about how. We are going to put numbers on the page. We are VoIP International, an Ocoee, Florida operator. We sel... Small Business Phone Sep 22, 2023 VoIP International Blog Posts
Earl Rusnak Auto Attendant Design That Does Not Make Callers Hang Up Most auto attendants are bad because the person who built them was tired of the project halfway through. Seven options, three of them stale, hold music that loops every 14 seconds, and a default route... Small Business Phone Aug 21, 2023 VoIP International Blog Posts
Earl Rusnak Busy Lamp Field and Presence: Useful, Once You Set Them Up Right Busy Lamp Field is the row of little lights on a desk phone that tells the receptionist whether you are on a call. It is not new technology, it is not complicated, and it solves a real problem: stop t... Small Business Phone Aug 9, 2023 VoIP International Blog Posts
Earl Rusnak Call Park, Explained Without the Filler Call park is the feature you use when a call needs to land at "whoever is free" instead of a specific extension. Receptionist picks up, parks the call on slot 701, walks over to the warehouse and yell... Small Business Phone Aug 7, 2023 VoIP International Blog Posts
Earl Rusnak Attended vs. Blind Call Transfers: When to Use Each Every business phone system has two ways to move a live caller to someone else: attended (warm) and blind (cold). Most teams default to one out of habit and never ask whether they picked the right one... Small Business Phone Aug 1, 2023 VoIP International Blog Posts
Earl Rusnak Business VoIP: An Operator's Honest Guide to Picking One If you are reading a guide to business VoIP, you are probably either paying too much for a landline or you tried a cheap provider and it did not stick. Here is the operator-level version of what you n... Small Business Phone VoIP Insights Jul 24, 2023 VoIP International Blog Posts
Earl Rusnak Remote Work That Actually Works: The Phone System Question Most of the noise about remote work focuses on culture, calendars, and collaboration tools. The unglamorous reality is that a lot of remote-first companies are limping along because the phone system n... Pro Mobile Small Business Phone Jul 6, 2023 VoIP International Blog Posts
